Refund policy

RETURNS & REFUNDS POLICY – CURZEAL

At CURZEAL, your satisfaction is our priority. Please read this policy carefully before returning an item.

✦ Your rights under the Consumer Guarantees Act

Our products come with guarantees under the Consumer Guarantees Act 1993 that cannot be excluded. If a product has a fault of a substantial character, you can choose a refund or a replacement; for other faults we will repair or replace it within a reasonable time, and you can also claim for reasonably foreseeable loss. Nothing in this policy limits these rights.

✦ 30-day change-of-mind returns On top of your rights above, CURZEAL offers change-of-mind returns within 30 days of receiving your order. To be eligible, items must:

  • Be unused, in their original condition and packaging, with any labels attached
  • Come with a receipt or proof of purchase
  • Have a return request approved by us before they are sent back

⚠️ Please contact us before sending a return so we can give you the correct return instructions and address.

✦ Items not eligible for change-of-mind returns

  • Personalised or custom-made products
  • Gift cards
  • Hazardous materials or perishable goods
  • Hygiene products once unsealed

These exclusions do not affect your rights if an item is faulty, damaged, incorrect or not as described.

✦ Return costs

  • Faulty, damaged, incorrect or not as described: CURZEAL covers the reasonable return cost and offers a repair, replacement or full refund as required by the Consumer Guarantees Act.
  • Change of mind (wrong choice, colour, size, no longer wanted): the return shipping cost is paid by you.

✦ How to return an item

  1. Request: email contact@curzeal.com with your order number and the reason for the return.
  2. Instructions: once your request is approved, we email you the return instructions and address.
  3. Shipping: for change-of-mind returns, send the item with the carrier of your choice. Please note the return address may be an international warehouse.
  4. Refused or uncollected parcels: if a parcel is refused on delivery or not collected from the post office, it is returned to us automatically and NZ$25 is deducted from the refund to cover the return shipping.

✦ Refunds Refunds are processed to your original payment method within 3 to 7 working days of receiving and checking your return. If you have not received it after 15 working days, please email contact@curzeal.com and we will sort it out as quickly as possible.

CURZEAL